Policies

What you need to know about returns and product care.


Returns:

If you should find anything wrong with a product, contact us within 30 days of purchase and we will do everything in our power to rectify the problem. This excludes items that are shrunk due to improper washing, clearance items and items from the Oops Bin (found only at shows).

Special Orders:

Special Order purchases are final. Please be sure when ordering that you are purchasing items in the right size and that wording is correct. If you are sending us an item that you have purchased elsewhere (i.e. denim jacket, leather chaps, etc.) you are agreeing that Celtique Creations is not responsible for machinery malfunctions and subsequent damage of items.

Custom Embroidery:

We are very happy to put your artwork on an item. Pricing on custom work varies due to what we are embroidering on, how many stitches are in the design and how long it takes to finish the item. Currently the artwork set up fee is a onetime $45.

Shipping:

Currently we ship our items via USPS. Depending on the item it will either go out Priority Mail or First Class mail. We also include tracking information or certified mail in order to ensure your item gets to you.

We ship items Monday – Friday.

Celtique Creations welcomes international purchases. If you would like to purchase an item and are outside the US, please contact us and we’d be happy to give a shipping estimate.

International customers will be responsible for any taxes, tariffs or VAT that their country may charge. Items will also not be marked as gifts.

Care Of Your Embroidery:

We always suggest that you wash your embroidery on Cold and dry Cool. This is to ensure that the item does not shrink. If an item were to shrink, the embroidery does not. This leads to puckering and distortion of the embroidery and item.

If you have purchased a tie-dye shirt we also suggest that you wash it alone or with items that you don’t care about for the first few washes. This is in case the dye is not set. If it is not, it may ruin other items in the wash with it.

Care Of Your Sporran:

Your sporran is made from leather, a natural product, and will dry out over time. This is a natural process and should be expected. We try to use the best materials available in our products, but the rate at which this occurs is determined by the type of leather in the sporran and the tanning processes used by our suppliers.

If you feel the need to clean dirt from your sporran, please do so with a slightly moistened cloth and a very mild cleaner if necessary. Let it dry thoroughly before use.

If you need to treat the leather, please use a mild conditioner/preservative, such as Lexol and carefully follow the manufacturer’s instructions. Be sure to buff off any excess and let the sporran dry thoroughly before use. Never use an oil, such as Neatsfoot Oil, as this will permeate the leather and may transfer to clothing that touches the sporran.

Always try any conditioner in an inconspicuous spot before applying to the entire sporran. Conditioners may darken the leather, especially if it is of a lighter hue.

Note: On our embroidered sporrans, keep all conditioners away from the stitching! They may permanently alter the colors, and, depending on the composition of the conditioner, harm the threads.

It is also natural for the laces of a Rob Roy-style sporran to wear out over time, just like shoelaces. A good source for replacement is a leather supply house, such as Tandy Leather. Leather shoelaces may also be substituted.